At Jedal Tech we respect your right to request deletion of personal data associated with your account or your use of our services.
1. Who can request deletion
- Registered users (business owners using the platform at jedal.co).
- End customers who interacted with a business through WhatsApp or other channels connected to Jedal Tech.
2. How to request deletion (platform users)
If you have a Jedal Tech account, follow these steps:
- Email datanalisis.jc@gmail.com with subject: Data deletion request — Jedal Tech.
- Include the email address you used to register on the platform.
- (Optional) Indicate the agent or business name.
You can also take these steps before contacting us:
- Log in at jedal.co.
- Go to Channels → select the agent → Disconnect WhatsApp (revokes the Meta link on our platform).
- Delete your agents from the Businesses tab if you want stored business information removed.
We will process the request within a reasonable time, usually within 30 days, and confirm by email when complete.
3. Data we delete
After a verified request, we will delete or anonymize, as appropriate:
- Account data (email, name, credentials).
- Business information and agent knowledge.
- WhatsApp tokens and identifiers stored on our platform.
- WhatsApp message history and bookings/orders linked to your account.
4. Data that may be retained
We may retain minimal information when necessary to:
- Meet legal obligations or resolve disputes.
- Security and fraud-prevention logs (for a limited period).
5. End customers (people who messaged on WhatsApp)
If you are a business customer and want WhatsApp conversation data deleted:
- Contact the business you interacted with first.
- If you get no response, email datanalisis.jc@gmail.com with:
- The WhatsApp number you wrote from.
- The business name (if known).
- Approximate date of the conversation.
6. Data at Meta / WhatsApp
Deletion on Jedal Tech does not automatically delete data Meta may keep in its own systems. To manage data at Meta, see Meta’s privacy policies and your WhatsApp Business account tools.
7. Meta callback deletion (developers)
Data deletion instructions URL for Meta app review:
https://www.jedal.co/data-deletion
8. Contact
Email: datanalisis.jc@gmail.com