Jedal Tech (“we”, “the platform”) operates the website https://www.jedal.co and provides AI customer-service agents for businesses, including integration with WhatsApp Business via Meta APIs.
1. Data controller
Jedal Tech
Contact email: datanalisis.jc@gmail.com
Website: https://www.jedal.co
2. Data we collect
- User account: email, name (optional) and login credentials (stored securely using hashing).
- Business data: agent name, business information (products, hours, FAQs) and channel configuration.
- WhatsApp: WhatsApp Business account identifiers (WABA), phone number ID (phone_number_id), access tokens authorized by the user through Meta Embedded Signup, inbound and outbound messages processed by the agent, and related metadata (sender number, date).
- Bookings and orders: name, phone, date, time and details provided by end customers through chat or forms.
- Technical data: server logs needed to operate the service (e.g. errors and webhook activity).
3. Purpose of processing
We use data to:
- Provide and maintain the Jedal Tech platform.
- Let each business connect its own WhatsApp Business account.
- Process end-customer messages and generate automated AI replies on behalf of the business.
- Manage bookings, orders and requests received through configured channels.
- Meet legal obligations and keep the service secure.
4. Legal basis
Processing is based on performing the contract with the platform user (the business), consent given when connecting WhatsApp through Meta, and legitimate interest in operating and improving the service securely.
5. Sharing with third parties
We may share data with providers needed to operate the service, including:
- Meta Platforms, Inc. — WhatsApp Business API integration (sending/receiving messages).
- Cloud infrastructure providers — application and database hosting.
- AI model providers — text processing to generate replies (e.g. Google Gemini or others configured in the environment).
We do not sell personal data to third parties.
6. Retention
We retain data while the account is active and the business keeps connected services. WhatsApp messages and bookings are kept for agent history and can be deleted when the user requests account or data deletion (see deletion instructions).
7. Security
We apply reasonable technical and organizational measures such as encrypted communication (HTTPS), secure credential storage and restricted access to each business’s data (multi-tenant isolation).
8. User rights
Platform users and, where applicable, data subjects may request access, correction, deletion or restriction of processing by writing to datanalisis.jc@gmail.com.
9. End users (business customers)
People who message a business on WhatsApp using Jedal Tech are that business’s customers. Jedal Tech processes their messages only on behalf of the connected business. To exercise rights over that data, the end customer may contact the business directly or us at the email above.
10. Changes
We may update this policy. We will publish the current version at this URL with the update date.
11. Contact
For privacy inquiries: datanalisis.jc@gmail.com